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IT can’t fix broken processes

Broken Process

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. – Bill Gates IT

Posted in Investigating, Principals, Requirements Tagged with:

Cost Benefit Analysis

Cost Benefit Analysis

Cost benefit analysis can be applied to everything. In simple terms it means that when looking at solutions you ask yourself if a particular approach is worth doing. Asking does the benefit outweigh the cost is one the most  powerful tools

Posted in Requirements, Tools & Techniques Tagged with: , ,



Let me first declare I am not a huge fan of surveys. Personally I think they only have a limited use in Business Analysis work, I much prefer talking to someone ideally face to face, over a video call, or

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Current state interview – What Questions to ask?


One of the most common ways a business analyst gathers details of the current state is to “interview”  individual business people or users. I often find the best place to do this is at their desk. Having all their stuff around

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